Hi GeekBeat friends,
I wanted to give an update on this issue.
I’m now into my 18th day with the Drobo being down, and it doesn’t look like it’s going to be resolved very soon.
I’ve been working with a Level III engineer named Mike Fiato. He has tried multiple ideas, such as cloning my bad drive and replacing it in the Drobo. Didn’t work. His response to getting back to me has been extremely slow at times, but he has stayed on the job.
Now, he is suggesting that I need to send my ‘bad’ drive into Drobo and they’ll send it to some cloning company who might even take it apart to put different pieces in it to get it to clone. It’s a brand new WD Red 4 Tb! It’s worked fine for 5 months…
I’m about ready to just chalk up the lost of data. I have an older copy in the safe, so I won’t loose everything – kids pictures and videos, etc.
I guess the thing that Mike and no one has answered for me, is that I had a single disk failure. The other 4 drives read as GOOD. Isn’t the whole idea of a NAS, specifically the Drobo, that you can have a single disk failure, pop in a new drive and recover the pack?
Mike’s telling me that the drive that failed (per the Drobo logs) is “important to the pack” and the pack can’t be rebuilt without it. Well that shoots the single disk failure theory in the foot!! I feel like I need a dual-disk redundancy with syncing to a 2nd NAS to guarantee data integrity!!
He says he has a meeting with his supervisor tomorrow about what to do, but this NAS is the hub our home network. I need to be back up and the idea of sending a HD to them, waiting for it to be cloned, sent back and no guarantee that will work just has me flustered!
John P – thanks for the phone call to Drobo.
Don